Privacy Policy

Last Updated: November 4, 2025

TradesMatePro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services.

1. Information We Collect

Personal Information

When you register for TradesMatePro, we may collect:

Name, email address, and phone number
Business name and trade/industry information
Billing and payment information
Profile information and preferences

Usage Data

We automatically collect information about how you interact with our platform, including:

Device information (IP address, browser type, operating system)
Usage patterns and feature interactions
Log data and error reports

2. SMS and Text Messaging

By providing your phone number and consenting to SMS notifications, you agree to receive text messages from TradesMatePro. These messages may include:

Account notifications and updates
Job and appointment reminders
Payment confirmations and invoice alerts
Important service announcements
Customer communication notifications

Message Frequency: The number of messages you receive will vary based on your account activity and notification settings.

Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any text message from TradesMatePro. You may also manage your notification preferences within your account settings.

Help: For assistance with SMS notifications, reply HELP to any message or contact us at jerry@tradesmatepro.com.

Carrier Charges: Message and data rates may apply based on your mobile carrier's plan. TradesMatePro does not charge for SMS notifications, but your carrier may.

Supported Carriers: Our SMS service works with all major U.S. carriers. If you experience issues, please contact your carrier or our support team.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send billing information
Send you technical notices, updates, and support messages
Respond to your requests and provide customer support
Monitor and analyze usage patterns to improve our platform
Detect, prevent, and address technical issues or fraud
Send SMS notifications as described in Section 2

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who help us operate our platform (e.g., payment processors, hosting providers, SMS delivery services like Twilio)
Legal Requirements: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt out of SMS notifications at any time
Request a copy of your data
Close your account

To exercise these rights, please contact us at jerry@tradesmatepro.com.

7. Children's Privacy

TradesMatePro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: jerry@tradesmatepro.com
Website: www.tradesmatepro.com

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